jets9 Privacy Policy

1 Introduction and Purpose

jets9 is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on our users' privacy. This privacy policy ("Policy") describes how jets9 collects, processes, stores, and discloses your personal information.

This policy comes into effect when you use the jets9.cam website, use our services, or register on our platform. This policy should be read together with our Terms and Conditions and Responsible Gaming guidelines.

At jets9, we believe your personal information belongs to you. Our goal is to always operate with transparency and keep you fully informed about how your information is used.

2 What Information We Collect

jets9 collects various types of information to provide its services. This information falls into two main categories:

2.1 Information You Provide Directly

When you create an account or use our services on our platform, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and username
• Password (stored in encrypted form)
• Bangladeshi National ID or passport details (for KYC verification)
• Bank account or mobile banking details (such as bKash, Nagad, Rocket, or Upay numbers)
• Address and contact details

2.2 Automatically Collected Information

When you use our site, some information is collected automatically:

• IP address and device type
• Browser type and version
• Time spent on the site and pages visited
• Cookie and session data
• Transaction history and gaming activity
• Login time and location (geographical)

4 Cookie Policy

The jets9 platform uses cookies. Cookies are small text files stored on your device that help our site operate.

4.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Collect information about how the site is used, which helps improve the service.

5 Sharing Information and Third Parties

jets9 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing (mobile banking providers like bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure. These providers may only use the information for the specified purpose and are contractually bound to protect privacy.

5.2 Legal Requirements

If disclosure of information is required due to a court order, government directive, or legal obligation, we will provide it in compliance with the law.

5.3 Fraud Prevention

To protect your account or other users, relevant information may be shared with the appropriate authorities during investigations into fraud or deception.

6 Data Storage and Security

jets9 uses advanced technology and processes to protect your information. Our security measures include:

• SSL (Secure Sockets Layer) encryption — 256-bit encryption on all data transfers
• Password hashing — no password is stored in plain text
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can access the data
• Firewalls and intrusion detection systems
• Regular backups and disaster recovery plans

6.1 Data Retention Period

We retain your information for as long as your account is active and, after it is closed, for a defined period as required by law. Records of financial transactions are kept for the period specified under the relevant regulations. Once the defined period has passed, information is securely deleted or anonymized.

8 Protection of Minors

jets9 is a platform for people aged 21 and above only. We do not knowingly collect any information from minors. Age verification is mandatory at the time of registration.

If we become aware that we have unintentionally collected information from a minor, that information will be deleted immediately and the account will be closed. If you suspect a minor is using our platform, please notify us at [email protected].

9 International Data Transfers

To operate the jets9 platform, your information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that adequate protective measures are in place for the transfer of data.

We only transfer data to countries or organizations that can guarantee adequate data protection. We maintain data protection standards through agreements with third parties.

10 Security Breaches and Notification

In the event of a data security breach, jets9 will act quickly. If a security incident occurs that affects your personal information, we will:

• Immediately begin an investigation into the incident
• Take the necessary steps to limit the damage
• Notify affected users in a timely manner in accordance with applicable legal regulations
• Take measures to prevent such incidents in the future

11 Changes to This Policy

jets9 may update this privacy policy from time to time. For any significant changes, we will:

• Post a clear notice on the website
• Update the "Last Updated" date at the top of the policy
• Notify registered users by email (where necessary)

If you continue to use jets9 after the updated policy is published, you will be considered to have agreed to the updated policy. It is therefore in your interest to check this page regularly.

12 Contact Us

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our support team is always ready to help in Bengali.