What is self-exclusion and how do I activate it?

Self-exclusion is a feature that lets you voluntarily block yourself from jets9 for a set period of time. To activate it, contact our 24/7 live chat or email us at support@jets9.cam. We offer options of 30 days, 6 months, 1 year or permanent. Once active, it cannot be cancelled before the chosen period ends.

Where can I contact the support team?

You can reach our support team in two ways: through the live chat on the website (Bengali support available 24/7) or by emailing support@jets9.cam. Any responsible gaming requests, such as self-exclusion or limit changes, are processed with the highest priority.

RESPONSIBLE GAMING

jets9 Responsible Gaming — your safety is our priority

jets9 believes that entertainment should always be safe and controlled. We are committed to ensuring the well-being of every player.

Our Commitment

Why is Responsible Gaming important?

Online gaming can be an enjoyable form of entertainment — when kept within the right limits. At jets9, we believe every player must stay aware of their own situation. Gambling should never be a source of income — it is simply a form of entertainment.

We want to empower every user with the tools and information they need to enjoy gaming within safe limits. Our platform is for players aged 21 and above only.

All tools at jets9 are completely free and available 24/7.

jets9 Responsible Gaming Policy

Always treat gaming as enjoyable entertainment — not as a way to earn money.

Only bet money you can afford to lose.

Do not try to place more bets to recover losses.

Take regular breaks and keep your playing time limited.

Do not prioritise gaming over family, work or studies.

Avoid gaming when under the influence or under mental stress.

Protection Tools

Tools to control your gaming

jets9 provides these effective tools to help you manage your own gaming experience.

Set Deposit Limits

Set daily, weekly or monthly deposit limits. Once a limit is set, it cannot be increased before the specified period ends. This is the most effective way to keep full control over your budget.

Deposit Control

Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can temporarily suspend your account for a set period. Self-exclusion is available from 30 days up to permanent.

Account Pause

Time Limits and Time-Out

Set a time limit for continuous gaming sessions. When the time is up, you will be logged out automatically. You can set a time-out from 1 day up to 6 weeks.

Session Control

Set Loss Limits

Decide in advance the maximum amount you are willing to lose within a given period. Once that limit is reached, no further bets can be placed. This protects you from sudden large losses.

Loss Control

Age Verification — 21+

jets9 strictly does not allow anyone under the age of 21. Age is verified at registration and additional documents may be requested if needed. Protecting minors is our highest priority.

21+ Restriction

24/7 Support Team

If you feel gaming is becoming a problem, our Bengali-speaking support team is available 24 hours a day, 7 days a week. Contact us via live chat or email — in complete confidence.

Round-the-Clock Support

Warning Signs

How to know when you need help?

If any of the signs below appear, please take a break and contact our support team.

You are spending more time or money on gaming than your budget allows.

You are repeatedly placing bets to try to recover lost money.

You are hiding your gaming from family or friends.

You feel restless or irritable when not gaming.

You are neglecting work, studies or family responsibilities.

You are taking on debt or using savings to fund gaming.

You are trying to stop gaming but cannot.

Self-Assessment

How to assess yourself

Ask yourself the questions below. If the answer to more than one is "yes", taking a break or seeking support may be important.

Are my gaming habits causing problems in my daily life?

Am I spending more than the budget I planned for gaming?

Is gaming affecting my sleep, eating habits or social life?

Am I turning to gaming to escape stress or sadness?

If these questions raise concerns for you, please contact our support team — we will help without judgement.

How to Get Started

How to use the protection tools

The responsible gaming tools at jets9 are easy to use. Follow the steps below to activate any protection measure.

All protection settings take effect immediately. Reducing a deposit limit is instant, but increasing one requires a 24-hour waiting period.

Log in to your account

Open Account Settings

Click the profile icon at the top right and go to the "Account Settings" or "Responsible Gaming" section.

Set your preferred limits

Set whichever you need — deposit limit, loss limit, session time limit or time-out.

Confirm your changes

Confirm your settings. Stricter limits take effect immediately.

Get support if needed

For self-exclusion, contact us directly via live chat — we will guide you through it.

Minor Protection

Our steps to protect children and minors

21+ age restriction strictly enforced

jets9 is for players aged 21 and above only. Age verification is mandatory during the registration process.

Parental Control Software

It is recommended to use parental control software to keep children away from online gaming sites.

Keep your account secure

Never share your password with children. Always log out after use.

Report suspicious accounts

If you suspect a minor is using our platform, notify support immediately.

Play safe, enjoy yourself

Enjoy entertainment with responsible gaming at jets9. Access our games or check the FAQ for support.

Visit Casino Play Slots View FAQ

Support and Contact

We are here when you need help

Problem gambling is a real health issue, and asking for help takes courage. The jets9 support team is ready to speak with you in Bengali — in complete confidence.

You can contact us to activate self-exclusion, change deposit limits or simply to talk. We will help you take the right steps.

Live Chat: 24/7 in Bengali
Email: [email protected]
Hours: 7 days a week, 24 hours a day

Remember

Gaming problems can affect anyone, at any age, in any profession.

Asking for help is not a sign of weakness — it is a sign of courage.

Our support team assists with complete confidentiality.

Share your feelings with family and loved ones.

Seek professional mental health support if needed.

Learn More

Questions about Responsible Gaming

Log in to your account and go to the "Account Settings" section. There, under "Responsible Gaming" or "Deposit Limit", set your preferred daily, weekly or monthly limit. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period. Contact us via live chat for assistance.

Self-exclusion is a feature that lets you voluntarily block yourself from jets9 for a set period of time. To activate it, contact our 24/7 live chat or email us at [email protected]. We offer options of 30 days, 6 months, 1 year or permanent. Once active, it cannot be cancelled before the chosen period ends.

No. jets9 is for players aged 21 and above only. Age is verified at registration and a national ID or other verification documents may be requested if needed. We strictly enforce this policy and investigate any suspicious accounts.

Some common signs are: spending more time or money than your budget allows, repeatedly placing bets to chase lost money, taking time away from family or work to play, lying or hiding your gaming from others, and feeling restless when not gaming. If more than one of these signs applies to you, please take a break and speak with our support team.

A time-out is a temporary break, usually from 1 day to 6 weeks — good for a short rest. Self-exclusion is a longer-term measure, ranging from a minimum of 30 days to permanent. While self-exclusion is active, you cannot open a new account or receive promotional emails. Self-exclusion is more effective for serious problems.

The minimum deposit at jets9 is ৳100, which can be made via bKash, Nagad, Rocket, Upay and bank transfer. As part of responsible gaming, we recommend that you always bet within your means and keep a deposit limit in place.

You can reach our support team in two ways: through the live chat on the website (Bengali support available 24/7) or by emailing [email protected]. Any responsible gaming requests, such as self-exclusion or limit changes, are processed with the highest priority.