jets9 Terms and Conditions

1.1 Definitions

The following terms are used with specific meanings in these conditions:

• "Platform" — The jets9 website, mobile version, and all related services.
• "Member" or "User" — A person who has registered on jets9 and is using the platform's services.
• "Account" — A personal gambling account registered in the member's name.
• "Balance" — The amount of real money held in the account.
• "Bonus Balance" — Additional funds received through promotions, which cannot be withdrawn before specific conditions are met.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.

1.2 Applicable Law

The applicable law governing the interpretation, enforcement, and resolution of disputes under these terms is defined herein. In any dispute, the decision of jets9 authority will be considered final, however a member may always appeal through customer support.

2.1 Age and Eligibility Requirements

To register, you must meet the following requirements:

• You must be at least 21 years of age.
• You may hold only one account in your own name.
• All information provided at the time of registration must be accurate and truthful.
• You are not participating from a country or region where online gaming is legally prohibited.
• You are placing bets of your own free will and with your own funds.

2.2 Registration Process

During registration you must provide your real name, correct contact details, and a valid email address. jets9 may request necessary documents for identity verification at any time. If the required documents are not provided, the account may be restricted or closed.

2.3 One Account Policy

Each member may operate only one account. If multiple accounts are created or an attempt is made to claim extra bonuses through another family member, all associated accounts will be closed and any pending winnings may be cancelled.

3.1 Protection of Login Credentials

It is your responsibility to keep your account password and login details completely confidential. Do not allow anyone else access to your account. If you suspect unauthorized access to your account, contact jets9 support immediately.

You will be held responsible for all activities carried out through your account, even if a third party uses it.

3.2 Updating Account Information

If any of your personal details change (such as your contact address or mobile number), please notify jets9 as soon as possible. jets9 will not be responsible for any withdrawal delays caused by incorrect information.

3.3 Account Inactivity

If an account remains inactive without any transactions for 12 consecutive months, jets9 may mark the account as inactive. Contact support to reactivate it.

4.1 Deposit Rules

The following methods are available for depositing funds on jets9: bKash, Nagad, Rocket, Upay, and bank transfer.

• Minimum deposit amount: ৳100 (for each method).
• Deposits are generally credited to the account instantly.
• Only use a payment method registered in your own name.
• Deposits from third-party accounts or unknown sources will not be accepted.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• The withdrawal process is generally completed within 5 to 30 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• If identity verification is not complete, the withdrawal process may be delayed.
• jets9 reserves the right to request additional verification for unusual transactions.

4.3 Anti-Money Laundering

jets9 is committed to preventing money laundering and terrorist financing. We reserve the right to verify the source of a member's funds when necessary. If suspicious activity is detected, the account will be suspended immediately.

5.1 Welcome Bonus

New members on jets9 will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. Specific conditions apply to claim this bonus.

• Before withdrawing the bonus, the total amount of the deposit and bonus must be wagered 15 times.
• There is a set time limit for completing the wagering requirement.
• Not all games can be played with the bonus — certain games may be excluded from bonus wagering.

5.2 VIP Program and Cashback

jets9 offers three VIP levels with weekly cashback:

• Bronze — Up to 0.4% weekly cashback.
• Silver — Up to 0.8% weekly cashback.
• Gold — Up to 1.2% weekly cashback.

You can advance to a higher level based on your regularity of play and participation.

5.3 General Promotion Terms

• Each promotion has its own specific terms, which are published on the promotions page.
• jets9 reserves the right to modify or cancel any promotion.
• If bonus abuse or manipulation is detected, the bonus and any associated winnings will be cancelled.
• If multiple members of the same household claim a bonus from the same device or network, it may be considered abuse.

6.1 Bet Acceptance and Cancellation

A bet that has been confirmed generally cannot be cancelled. However, in the event of a technical error, jets9 reserves the right to cancel the bet and refund the deposit.

• If incorrect odds are displayed, bets placed at those odds may be cancelled.
• jets9 reserves the right to make a decision in the case of unusual winnings caused by a system error.
• For sports events, if an event is cancelled or postponed, bets will be settled according to the applicable rules.

6.2 Maximum Bet and Winning Limits

jets9 reserves the right to set a maximum bet amount for each game or event. A maximum payout limit may apply if winnings from a single bet exceed a specified amount. These limits will be noted on the relevant game information page.

7.1 Strictly Prohibited Activities

The following activities are completely prohibited on jets9 and will result in account termination:

• Using automated software, bots, scripts, or any other technology to gain an unfair advantage.
• Attempting to access another person's account or hacking.
• Colluding with the same individual or a known group to meet bonus conditions.
• Intentionally exploiting any bug or glitch in the platform's software.
• Any activity involving money laundering or illegal funds.
• Harassing or behaving inappropriately toward other members or staff.
• Opening an account with false information or concealing your identity.

8.1 Data Protection

jets9 uses SSL encryption and modern cybersecurity technology to protect members' personal data. Your financial and personal information is not sold to third parties. For more details, please read our Privacy Policy.

8.2 Fair Play and Randomness

The outcomes of all games on jets9 are determined through a verifiable Random Number Generator (RNG) technology. This ensures that the result of every bet is completely impartial and not predetermined.

9.1 Responsible Gambling Policy

jets9 believes that gambling is a form of entertainment, and we want our members to play responsibly. We provide the following tools:

• Deposit Limit: Set your own weekly or monthly deposit limits.
• Play Time Limit: Set how long you play per session.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Reality Check: Get reminders of how long you have been playing.

If you feel that gambling is having a negative impact on your life, please visit our Responsible Gaming page or contact our support team directly.

9.2 Minor Protection

jets9 is firmly committed to protecting minors. It is your responsibility to ensure that children or teenagers on your device cannot access the platform. Use parental control software if needed.

10.1 jets9's Rights

jets9 may suspend or permanently close any account for the following reasons:

• Violation of these terms.
• Fraudulent or suspicious activity.
• Failure to verify identity or providing false information.
• Suspicion of money laundering or terrorist financing.
• Order from a court or regulatory authority.

10.2 Member's Right to Close Account

Any member may request to close their account at any time through the support team. Any applicable real-money balance will be returned before the account is closed, however bonus balances with incomplete wagering requirements will be forfeited.

11.1 Disclaimer of Liability

jets9 is not liable for:

• Interruption or loss of bets due to internet connection issues.
• Delays or failures in third-party payment systems.
• Account damage resulting from the member's own negligence or unauthorized access.
• Unforeseen technical failures beyond jets9's control.

11.2 Limitation of Compensation

jets9's total liability to any member shall never exceed the real-money balance present in that member's account. jets9 does not provide compensation for ordinary betting losses — betting is inherently risky.

12.1 Right to Make Changes

jets9 reserves the right to modify or update these terms at any time. For significant changes, an effort will be made to notify members by email or through a notice on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the new terms. You are therefore encouraged to check this page regularly.

12.2 Contact & Complaints

If you have any questions or complaints regarding these terms, please contact us via 24/7 live chat or support email. Our customer service team provides assistance entirely in Bengali.

Support Email: [email protected]